We're here to help.

It depends on your skin goals, how much time you have and whether you prefer tech or hands-on tools. Our 1-minute skin quiz asks a few quick questions and suggests devices that fit. You can also tell us about your skin using the form and we'll help you choose.

Most people can, but always read the instructions that come with your device first. Check with your doctor or dermatologist before use if you're pregnant, have a pacemaker or metal implant, epilepsy, an active skin condition, or have recently had a cosmetic treatment. For IPL hair removal, skin tone and hair colour make a difference, so read the guidance carefully before your first session.

It varies from person to person. These devices are made for regular use over several weeks, so a few minutes most days will do more than one long session.

Orders are processed within 1–3 business days and usually arrive 5–12 business days after that, depending on where you are. Busy periods, customs or carrier delays can add a little time.

As soon as your order ships, we'll email you a confirmation with your tracking link.

We currently ship within the United States. If you're outside the US, send us a message and we'll see what we can do.

Yes, within 30 days of receiving it. The device needs to be unused, in its original packaging, with proof of purchase. Email us to start a return and, once it's approved, we'll send you a return label. Some items can't be returned, so please read our refund policy for the details.

Once your return arrives and is approved, we refund your original payment method within 10 business days. Your bank may take a few extra days to show it.

Contact us as soon as you can with your order number, and we'll look into it and put it right.

No. Payments are processed by Shopify Payments, which meets PCI DSS Level 1, the highest standard for card security. Your card details are encrypted and are never shared with us or stored on our site.

Use the form on this page or email us. We aim to reply within 24–48 hours.